Refund & Returns Policy
At Candelitas, we take pride in creating high-quality handcrafted products. If you are not satisfied with your purchase, please review the policy below.
Returns
We accept returns on eligible products within 14 days of delivery.
To qualify for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Proof of purchase is required
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
Due to the custom nature of many of our products, the following items are non-refundable:
- Custom candles
- Personalized products
- Wedding favors
- Corporate gifting orders
- Wholesale orders
- Private label products
- Workshop registrations (see below)
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographs of the issue.
We will work with you to provide a replacement, store credit, or refund when appropriate.
Workshop Bookings
Workshop registrations may be canceled up to 7 days before the event for a full credit toward a future workshop.
Cancellations made less than 7 days before the event may not be eligible for refunds due to limited seating availability.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days.
Contact Us
Questions regarding returns or refunds can be sent to: hello@candelitas.com